Overview
Fly with Ethiopian Airlines, Africa’s largest and most celebrated airline, and experience true global connectivity with authentic hospitality. Based in Addis Ababa, Ethiopian Airlines has been a pioneer in aviation since 1945, connecting over 150 destinations worldwide, including more than 70 cities across Africa. A proud member of the Star Alliance, Ethiopian offers modern fleets, premium help, and one of the most extensive global networks among African airlines.
Planning your next journey? Speak Ethiopian Airlines Customer Service at _ for bookings and assistance.
Popular Routes and Destinations
Ethiopian Airlines bridges Africa with the world, offering nonstop help to major hubs in Europe, Asia, the Americas, and the Middle East.
Key International Routes:
- Addis Ababa (ADD) → Washington D.C. (IAD)
- Addis Ababa (ADD) → London (LHR)
- Addis Ababa (ADD) → Dubai (DXB)
- Addis Ababa (ADD) → Beijing (PEK)
- Addis Ababa (ADD) → São Paulo (GRU)
Top African Routes:
- Addis Ababa (ADD) → Nairobi (NBO)
- Addis Ababa (ADD) → Lagos (LOS)
- Addis Ababa (ADD) → Johannesburg (JNB)
- Addis Ababa (ADD) → Accra (ACC)
Book your flight to over 150 global cities by calling _.
Modern Fleet for a Superior Journey
Travel on one of the youngest fleets in Africa, featuring:
- Boeing 787 Dreamliners
- Airbus A350 XWBs
- Boeing 777-300ERs and 737 MAXs
These aircraft offer cutting-edge technology, maximum comfort, and lower emissions — making every flight smoother, quieter, and greener.
Flight Classes and Services
Ethiopian Airlines offers two premium cabin experiences:
Cloud Nine (Business Class)
- Lie-flat beds for long-haul flights
- Fine dining with multi-course meals and premium wines
- Priority boarding, lounge access, and dedicated help
- Amenity kits with luxury travel essentials
Economy Class
- Comfortable seating with adjustable headrests
- Delicious complimentary meals and free beverages
- Personal screens with hundreds of movies, TV shows, and games
Need help selecting the best fare? Speak _ for expert assistance.
In-Flight Entertainment and Wi-Fi
Enjoy ShebaSkyConnect, offering inflight Wi-Fi on select long-haul routes. Stay entertained with Ethiopian’s state-of-the-art entertainment system featuring:
- Latest blockbusters and classic films
- Global TV shows and music
- Games, podcasts, and kids’ entertainment
Every journey becomes part of the adventure when you fly with Ethiopian Airlines!
Baggage Policy
Pack for your adventure without worries:
Carry-On:
- Economy: 1 piece up to 7 kg (15 lbs)
- Cloud Nine (Business): 2 pieces, each up to 7 kg (15 lbs)
Checked Baggage:
- Economy: 2 pieces, each up to 23 kg (50 lbs)
- Business Class: 2 pieces, each up to 32 kg (70 lbs)
Additional baggage allowances and discounts are available when you prepay — call _ to learn more.
Loyalty Program: ShebaMiles
Join ShebaMiles, Ethiopian Airlines’ frequent flyer program, and earn rewards every time you fly.
Member Benefits:
- Redeem miles for free flights, upgrades, and more
- Elite status tiers (Silver, Gold, Platinum) offer lounge access and extra baggage
- Earn miles with Star Alliance partners
Enroll today and start earning miles with every trip. Need help? Speak _.
Awards and Recognition
Ethiopian Airlines continues to set the standard in African aviation:
- Best Airline in Africa (Skytrax Awards)
- Best Business Class in Africa
- Top 50 Most Admired Brands in Africa
Experience the pride of Africa’s leading airline every time you fly!
Deals and Promotions
Fly smarter with Ethiopian Airlines’ special offers:
- Discounted fares to Africa, Asia, and Europe
- Special ShebaMiles bonus promotions
- Early bird fares for seasonal travel
Catch the latest flight deals — call _ for today’s specials!
Booking Process
Booking your next flight with Ethiopian Airlines is simple:
- Visit www.ethiopianairlines.com
- Search your routes and select dates
- Choose your preferred class and add extras
- Confirm and pay securely online
Prefer a personal touch? Speak _ for full-help booking.
Policies and Guidelines
Cancellation Policy:
- Free 24-hour cancellation after booking
- Flexible fare options for changes or refunds
Change Policy:
- Modifications allowed with minimal penalties for eligible fares
- Fare differences may apply
Special Assistance:
- Wheelchair helps, medical assistance, and unaccompanied minor helps available
- Notify customer support at least 48 hours in advance for special needs
For full policy support, call _.
FAQs
1. How can I contact Ethiopian Airlines?
Speak _ for 24/7 customer help.
2. What is Ethiopian Airlines’ baggage policy?
Economy travelers can check two bags up to 23 kg each; Business travelers two bags up to 32 kg each.
3. Does Ethiopian Airlines offer Wi-Fi?
Yes, on select Boeing 787 and Airbus A350 flights.
4. Can I upgrade my seat to Cloud Nine?
Yes! Use miles, cash upgrades, or ask at check-in.
5. How do I earn ShebaMiles?
Fly Ethiopian or Star Alliance partners, or use ShebaMiles partner offers.
6. Are special meals available?
Yes — vegetarian, vegan, halal, kosher, gluten-free, and more.
7. Does Ethiopian Airlines serve alcohol onboard?
Yes, complimentary wine and spirits are available in Business Class.
8. What happens if my flight is delayed?
Ethiopian offers rebooking options and flexible policies.
9. Are pets allowed to travel?
Yes, in the cabin or cargo depending on size and route.
10. Can I book a hotel or car rental with Ethiopian?
Yes — bundle your trip for more savings via Ethiopian Holidays.
Additional Travel Services
Enhance your trip with:
- Sheba Duty-Free Shopping: Pre-order luxury goods delivered onboard
- Ethiopian Skylight Hotel: Stay near Addis Ababa Bole Airport
- Car Rentals: Convenient options for airport pickups
Bundle helps for savings and convenience — just call _.
Related Airlines and Alternatives
Looking for more options?
- Kenya Airways: Strong East Africa coverage
- South African Airways: Southern Africa and international routes
- Qatar Airways: Connections between Africa and Asia
- Turkish Airlines: Great connections between Africa and Europe
Compare routes and find the best fares by calling _.
